From a package on your porch in the US to a delivery at your door in Kenya — here's exactly what happens, who does what, and what it costs you.
Whether you're sending your own packages or having us shop for you, the journey is the same.
Create a free account and we give you a US shipping address and your personal Big Five code. Use it as the delivery address whenever you buy online or send packages — the code tells us the cargo is yours.
Ship your own packages to our Washington warehouse, or use Shop & Ship and we'll buy from US stores on your behalf — you pay us by M-Pesa.
We log each package against your account, weigh and measure it, and combine multiple parcels into one shipment so you pay for less space. Send us a pre-alert and we match your package the moment it lands.
Pick the method that fits your cargo and timeline. We quote you upfront, then book your shipment onto the next departure. See the schedule →
Your cargo sails or flies to Kenya, and we coordinate clearance through licensed Kenyan clearing agents. KRA duties and taxes are assessed on arrival and billed separately unless your quote says otherwise.
Pick up at our Kenya location in Kahawa Wendani, or request door-to-door delivery. Track every step online — no login needed. Track a shipment →
Already bought something, or shipping personal effects? Send them to your US address and we handle the rest.
No US card? Send us the links and pay by M-Pesa — we purchase from Amazon, eBay and US stores, then ship it to you.
US receiving point for every package size and need.
FedEx, DHL, UPS & USPS deliveries welcome.
US warehouse receiving for online purchases & parcels.
Loading dock & warehouse access. Delivery by appointment.
Sea is $30 per cubic foot ($100 min); air is from $7.99 per lb ($50 min). You get a firm quote before anything ships. See rates →
Mandatory cover — 2% of declared value for general goods, 5% for electronics — so your cargo is protected end to end.
Air arrives in 7–14 business days; sea in 10–14 weeks with departures every other week.
We work with licensed Kenyan clearing agents. KRA duties are billed separately unless your quote includes them — we tell you what to expect.
Every shipment gets a reference number you can look up any time, plus status updates as it moves.
M-Pesa, card or PayPal. Shop & Ship purchases are paid in Kenya shillings via M-Pesa.
You'll get your personal Big Five code when you create an account — always include it with your cargo.
Get a QuoteWe're happy to walk you through it before you send anything.
🇺🇸 USA: +1 564-999-3464
🇰🇪 Kenya: +254 794 900564
✉ merchantsupplygroup@gmail.com
💬 Chat on WhatsAppGet a free quote in minutes — no commitment required.